FAQs

If you frequently ask others to repeat themselves, have trouble understanding speech in noisy places, or feel like you can hear sounds but not clearly understand words, it may be time for a hearing evaluation. A professional hearing test is the most reliable way to determine whether hearing aids or another solution would benefit you.

You might notice:

• Difficulty understanding speech in restaurants or group settings

• Increasing the TV volume beyond what others find comfortable

• Missing parts of phone conversations

• Trouble hearing children or higher-pitched voices

• Feeling mentally fatigued after conversations

• Ringing or buzzing in your ears (tinnitus)

Yes. This is a very common symptom of hearing loss. Even when volume seems adequate, clarity, especially in background noise, is often reduced.

If hearing challenges are affecting your daily life, relationships, or work, it’s a good idea to schedule a hearing test sooner rather than later. Early intervention often leads to better outcomes.

Your first visit follows a comprehensive process: case history, ear exam, hearing evaluation, and clear next steps/recommendations.

Most appointments are typically around an hour (varies by needs). We’ll confirm timing when you schedule.

Yes. Brookway offers baseline testing, screenings, and consultations to help you understand your hearing and options.

A screening is a quick snapshot; a comprehensive test provides deeper insight and guides a personalized plan.

Baseline testing establishes your “starting point” so future changes can be tracked and detected earlier.

Consider asking:

• What type and degree of hearing loss do I have?

• Would I benefit more from one hearing aid or two?

• Which features best fit my lifestyle needs?

• What services are included (adjustments, cleanings, follow-ups)?

• What are the warranty, trial period, and return policies?

We fit a wide range of hearing aids and technologies tailored to your lifestyle and hearing needs.

Widex, ReSound, Oticon, Starkey, ReDux, Lyric, Lace AI Pro, Microsonic, Oaktree Proucts Inc., Caption Call, etc.

Your recommendations are based on test results, listening goals, and daily environments, plus comfort and handling preferences.

Yes, we provide in-office maintenance, including cleaning, adjustments, and component replacements.

Many common issues can be handled right in the office; some cases may require manufacturer service.

Common replacements include receivers, wax guards, and domes to keep sound quality and comfort consistent.

We offer moisture vacuuming and professional drying with the ReDux Pro system to remove trapped moisture and protect performance.

LACE AI Pro is a science-backed auditory training program designed to improve speech understanding—especially in background noise—with short daily training sessions.

Yes, we fit Lyric!

Lyric is a discreet, extended-wear hearing aid placed deep in the ear canal by a hearing professional. It is designed to be worn continuously for months at a time.

ClearCaptions is a captioned phone service that displays real-time captions during calls for people with hearing loss.

We use modern scanning and in-house 3D printing for precise custom fits and faster turnaround on custom solutions.

Tinnitus refers to sounds such as ringing, buzzing, or humming that are heard without an external source. It may be occasional or ongoing.

For many people, yes. Amplifying everyday environmental sounds can make tinnitus less noticeable, and some devices include specific sound therapy programs.

Some models offer built-in sound generators, masking programs, soothing sound options, and customizable app-based controls.

LACE AI Pro is a science-backed auditory training program designed to improve speech understanding—especially in background noise—with short daily training sessions.

Yes, we fit Lyric!

Lyric is a discreet, extended-wear hearing aid placed deep in the ear canal by a hearing professional. It is designed to be worn continuously for months at a time.

ClearCaptions is a captioned phone service that displays real-time captions during calls for people with hearing loss.

We use modern scanning and in-house 3D printing for precise custom fits and faster turnaround on custom solutions.

Most individuals adapt over a few weeks. Your brain needs time to reacclimate to sounds that may not have been heard clearly for some time.

It’s common to have a check-in within the first 1–2 weeks, another around 30–90 days, and routine maintenance visits afterward.

Real-ear measurement is a verification process that measures how sound is delivered inside your ear canal. It ensures your hearing aids are programmed to match your prescription as accurately as possible.

Many people benefit from wearing two devices for better sound balance and speech clarity. However, recommendations depend on your hearing test results and communication goals.