Soundgate Hearing Clinic

Services

At Brookway Hearing, we believe hearing care should be complete, personalized, and easy to understand. That’s why we offer total hearing care from start to finish—helping you protect your hearing early, identify changes quickly, and find solutions that truly fit your lifestyle. Whether you’re being proactive or you’ve noticed a change in hearing, our team is here to guide you every step of the way.

Our process begins with prevention, including hearing protection and custom hearing plugs designed to keep your ears safe in noisy environments. Using advanced 3D ear scanning, we can create a comfortable, precise fit—perfect for musicians, hunters, construction workers, motorcyclists, and anyone who wants reliable protection without sacrificing comfort or clarity.

From there, we offer comprehensive hearing testing to evaluate your hearing and better understand what you’re experiencing. If hearing aids are recommended, we’ll walk you through your options and help you choose the best technology for your needs, goals, and budget. We also provide ongoing support, accessories, and follow-up care to ensure you stay hearing your best long-term.

We also use smart tools like Lace AI to improve communication and provide a smoother experience from your first call to your next visit. From prevention to personalized solutions, you can feel confident knowing you’re receiving complete care—because your hearing deserves attention at every stage.

We look forward to welcoming you in!
HEARING SERVICES

Advanced Testing & Measurements

Our advanced testing services go beyond basic check-ups to provide detailed insights into your hearing. These measurements guide personalized care, ensuring the best possible outcomes for your hearing journey.

A baseline hearing test gives you a clear picture of your current hearing health. By establishing this starting point, future changes can be tracked more easily, allowing for early detection and better long-term care.

Our hearing consultations are designed to give you personalized guidance for your hearing health. During your visit, we’ll review your lifestyle, medical history, and any concerns you may have, then discuss the results of your hearing test in clear, easy-to-understand terms. You’ll receive professional recommendations tailored to your needs — whether that’s preventive care, treatment options, or strategies to help you hear better in daily life.

We offer quick and convenient hearing screenings to give you an immediate snapshot of your hearing health. These screenings are fast, non-invasive, and help determine if further care is recommended — giving you peace of mind and a simple first step toward better hearing.

Our comprehensive hearing evaluations provide a detailed look at your hearing abilities. Using advanced testing in a controlled setting, we measure how well you hear different sounds and understand speech. The results allow us to create personalized recommendations to protect or improve your hearing.

Real-ear measurements are an important part of fitting hearing aids with accuracy and comfort. Using a small microphone placed in the ear canal, we measure exactly how sound responds in your ear while wearing your hearing aids. This allows us to fine-tune the devices to your unique hearing needs, ensuring the best clarity, comfort, and performance possible. With this precise approach, you can feel confident that your hearing aids are truly customized for you.

Live noise testing helps ensure your hearing aids perform their best in real-world environments. By simulating background sounds — like conversations in restaurants, traffic, or workplace noise — we can see how your devices respond and make precise adjustments. This process allows us to customize your hearing aids for clearer speech understanding and greater comfort in the places you need it most.

Our 3D ear scanning technology creates a precise digital model of your ear canal and outer ear. This safe, comfortable process replaces traditional ear impressions and allows us to design custom-fit hearing aids, earmolds, or hearing protection with incredible accuracy. The result is a perfect fit, improved comfort, and better performance for your devices — all created with the latest in hearing care technology.
HEARING AID SERVICES

Hearing Aid Maintenance & Care

Keep your hearing aids performing at their best with our full range of in-office maintenance and care services. From cleanings and adjustments to repairs and component replacements, we make sure your devices stay clear, comfortable, and reliable.

We offer a wide range of hearing aids from leading brands, expertly fitted to match your lifestyle, preferences, and unique hearing needs. Our team provides ongoing support, guidance, and adjustments to ensure your hearing aids perform at their best and help you hear clearly in every situation.

Regular professional cleaning is essential to keep your hearing aids working their best. Our service includes a detailed cleaning of the exterior, along with specialized moisture and debris vacuuming. Using safe, professional-grade equipment, we remove trapped wax, dust, and moisture that can clog sound pathways, cause feedback, or even damage delicate electronics. By preventing buildup and internal moisture issues, vacuuming helps restore clear sound, improves day-to-day comfort, and extends the life of your devices.

We handle many common hearing aid issues right in our office, saving you the time and hassle of sending devices away. From minor fixes to part replacements, our goal is to get your hearing aids back in working order as quickly as possible.

We provide quick and convenient replacements for essential hearing aid parts, including receivers, wax guards, and domes. These small components play a big role in sound quality and comfort, and timely replacement helps keep your devices performing like new.

We fine-tune your hearing aids to match your listening needs as they change over time. Whether adjusting for comfort, clarity, or new environments, reprogramming ensures your devices continue to deliver the best possible hearing experience.

Moisture can build up inside hearing aids and cause performance issues or damage. Our moisture vacuuming service safely removes trapped moisture to keep your devices working reliably and extend their lifespan.

At our clinic, in-office service visits include professional hearing aid drying with the Redux Pro system, helping keep devices performing at their best. Using patented vacuum technology, Redux lowers the evaporation point of water and applies gentle, controlled heat at a safe, body-temperature level to remove moisture from both traditional and rechargeable hearing aids in just minutes—helping protect sensitive electronics and rechargeable batteries.

The system also provides verified results, wirelessly reporting the amount of moisture removed in real time through an internal humidity sensor. With an easy-to-use touch-screen interface, we can track each session and share outcomes with patients for added peace of mind.

This quick, equipment-free process can help improve sound quality, reduce the risk of repairs, extend device longevity, enhance our patients’ overall experience, and it's made in the USA!
ADDITIONAL SERVICES

Specialty Offerings

In addition to our core hearing care, we provide unique solutions designed to enhance your lifestyle and communication. From invisible extended-wear hearing aids to captioned phone services, these offerings give you more options to stay connected and hear your best every day.

LACE AI Pro is an advanced, science backed, auditory training program designed to improve speech comprehension and listening skills—especially in challenging environments like background noise. With just 15 minutes of training each day, you can strengthen these skills.

We’re proud to be one of only four hearing aid practices in Ohio offering this innovative service.
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As part of our specialty offerings, we fit and maintain Lyric™, the world’s only 100% invisible, extended-wear hearing aid. Worn comfortably in the ear canal 24/7 — even while sleeping or showering — Lyric delivers clear, natural sound without the need for daily handling or battery changes.

We are proud to offer ClearCaptions®, a free captioned telephone service for individuals with hearing loss. This easy-to-use phone displays real-time captions of your conversations, so you can stay connected with friends, family, and important calls with confidence and clarity.

What To Expect At Your First Appointment

We follow a comprehensive four-step process no matter where we meet you—whether in the comfort of your home or at one of our offices. Your hearing aid specialists will take the time to fully understand your unique needs, allowing you to accurately diagnose any hearing or ear-related concerns and provide the most effective recommendations for your next steps.

1. Case History And Background

We’ll begin by gathering a detailed understanding of any changes in your hearing. By compiling a thorough case history, we can identify any potential medical conditions, uncover the cause of your hearing or ear-related concerns, and assess how these issues are affecting your daily life.

2. Examination of the Ear

Your hearing aid specialist will explain how your ears and brain work together to process sound. We’ll then outline the steps involved in evaluating your hearing health, followed by a close examination of your ear canal and eardrum to check for any blockages or signs of physical damage.

3. Hearing Evaluation

To assess your hearing abilities, you will undergo a series of tests designed to determine what sounds you can and cannot hear. These evaluations will provide a clear picture of your hearing health and help pinpoint any underlying issues contributing to hearing difficulties.

4. Next Steps

Once your test results are ready, your hearing aid specialist will review them with you in detail. If treatment options can improve your hearing, we may demonstrate the latest hearing aid technology. If a referral to a specialist is necessary, we will provide the appropriate recommendation to ensure you receive the best care possible.

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Soundgate Hearing Clinic
Strongsville's Premier Hearing Center
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11180 Pearl Road,
Strongsville, OH 44136
(440) 553-7722

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Ross Pavlik

Hearing Aid Specialist

Ross's academic journey began with an Associate of Science degree, providing him with a robust foundation in scientific principles. His professional path has been shaped by his family's influence, as he's been immersed in the hearing device industry since childhood. Today, Ross stands as a licensed Hearing Aid Specialist in Ohio, a title he's held for nearly three years. He's committed to continuous learning, currently pursuing National Board Certification to further enhance his expertise.

Ross's role as a hearing instrument fitter is not just a job, but a mission. He works tirelessly to improve the lives of his patients by helping them manage their hearing loss effectively. With each fitting, he aims to bridge the communication gap that hearing loss can create, fostering stronger relationships and enhancing overall quality of life.

Outside of being a dispenser for Brookway Hearing, Ross is currently serving as the President of Strongsville Toastmasters, an international organization dedicated to helping members improve their public speaking and leadership skills. Concurrently, he's actively engaged in the Strongsville Men's Hockey League, showcasing his dedication and passion for sports.

P.S. Ross is also a member of the International Hearing Society, an organization that supports hearing healthcare professionals worldwide. This affiliation reflects his commitment to staying updated with the latest industry trends and best practices.

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Robert Pavlik

BC-HIS, ACA, HAS

Meet Robert, the founder of Brookway Hearing Center, is dedicated to enhancing patients' auditory experiences. After honorably serving in the U.S. Air Force, Robert pursued a Bachelor of Arts degree in Speech Language Pathology and Audiology from the University of Akron's College of Health Professions. His comprehensive education equipped him with a deep understanding of the science behind hearing and the art of communication. His studies explored the mechanics of the outer, middle, and inner ear, as well as the complex processes of sound perception and interpretation by the brain.

Robert is Nationally Board Certified in Hearing Instrument Sciences and has earned the Audioprothologist designation from the International Hearing Society. With over 24 years of experience, Robert has been testing, fitting, and dispensing a wide range of hearing devices.

Brookway Hearing Center was established with the strong support of Robert's wife and co-owner, Michelle Pavlik, who played a pivotal role in the office's success.

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